Service Assurance Support Engineer

Third Shift Position ( 8PM CST – 5AM CST )

Responsible for Tier 2 support of inbound telephone, email, slack, and customer generated support requests.

Must be able to conduct business and support in English.

Must be physically located within the U.S.A.  and be a citizen of the United States of America.

Must be proficient in linux, basic linux troubleshooting, application level troubleshooting on linux.

Must be familiar with Federos Assure 1, IBM Netcool Suite, or other Service Assurance Platforms.

Ability to react quickly to customers operational needs and take ownership of issues and tasks.