Your deployment is complete, your system is operational. Does your engineering staff have the skills or time to maintain the IBM ITSM Solution?  If not, whom will you then turn to?

Accuoss has decades of history in support of IBM ITSM Solutions, we have been instrumental on many large complex deployments, our engineers have set the bar for “Best Practices” with IBM ITSM solutions.

Our tiered solution offering ensures you are only paying for the level of support your organization needs. From simple phone support, fully managed options, or custom support contracts, Accuoss is your IBM ITSM support solution.

 

 

   BRONZE     

   SILVER    

GOLD

PLATINUM

   MANAGED   

SUPPORT HOURS

8-5

8x5

24x7

24x7

24x7

SELF SERVICE PORTAL

Included

Included

Included

Included

Included

RESPONSE TIME

4 Hours

4 Hours

2 Hours

1 Hour

 

REPORTING

Basic

Basic

Advanced

Detailed

Detailed

ENGINEER HEALTHCHECKS

   

Daily

Daily

Proactive

ARCHITECT HEALTHCHECKS

     

Monthly

Proactive

CONFIGURATION BACKUPS

   

Monthly

Daily

Continuous

ADDITIONAL ENGINEERING SUPPORT

 

 8 Hours Annual   

 40 Hours Annual  

 40 Hours Annual   

Continuous