Integration · Support & Helpdesk

Jira Service Management

Automate Jira Service Management operations within your workflows. Create service requests, manage queues, and track SLA compliance to improve support team efficiency.

Talk to our team Back to the catalog

SchedulerWorkflow

What you can do

What you can do with Jira Service Management.

Create JSM service requests from monitoring alerts or customer reports
Route JSM queue items to specialized agents based on request category
Track JSM SLA compliance metrics and escalate breaches automatically

Operations

Jira Service Management operations.

List Requests

Get Request

Create Request

List Queues

How it works

How it works.

Add it
Drop the integration onto the Workflow canvas or attach it to a Scheduler job — no code.
Configure
Pick the operation and fill in the fields; credentials are stored encrypted and resolved only at run time.
Run
Execute it inline as part of an automation, or on a cron or interval at fleet scale.

More Support & Helpdesk integrations.

Manage incidents, components, and status updates on Atlassian Statuspage

Create incidents, manage services, and track runbooks in FireHydrant

Create and manage support tickets, contacts, and agents in Freshdesk

Manage shared inboxes, conversations, and messages in Front platform

Manage support tickets, customers, and mailboxes in Groove helpdesk

Create and manage support tickets and contacts in HappyFox helpdesk

Wire Jira Service Management into your operation.

AccuOSS deploys AccuOps and builds the automations that put integrations like this to work.

Talk to our team Browse the catalog