What you can do
What you can do with Twilio Flex.
Route incoming support tasks to available agents based on skill and queue priority
Update agent availability status based on calendar or shift management systems
Pull task completion metrics from Flex for operational reporting dashboards
Operations
Twilio Flex operations.
List Workers
Get Worker
List Tasks
Get Task
List Channels
Create Task
How it works
How it works.
- Add itDrop the integration onto the Workflow canvas or attach it to a Scheduler job — no code.
- ConfigurePick the operation and fill in the fields; credentials are stored encrypted and resolved only at run time.
- RunExecute it inline as part of an automation, or on a cron or interval at fleet scale.
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Wire Twilio Flex into your operation.
AccuOSS deploys AccuOps and builds the automations that put integrations like this to work.