What you can do
What you can do with Zendesk Chat.
Route incoming chats to agents based on visitor attributes and queue rules
Pull chat transcripts into CRM records for complete customer interaction history
Monitor chat queue lengths and alert supervisors when wait times exceed thresholds
Operations
Zendesk Chat operations.
List Chats
Get Chat
List Agents
List Visitors
Send Message
How it works
How it works.
- Add itDrop the integration onto the Workflow canvas or attach it to a Scheduler job — no code.
- ConfigurePick the operation and fill in the fields; credentials are stored encrypted and resolved only at run time.
- RunExecute it inline as part of an automation, or on a cron or interval at fleet scale.
Related
More Communication integrations.
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Bandwidth
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Botpress
Build, deploy, and manage conversational chatbots through the Botpress API
Centrifugo
Publish messages, manage channels, and handle subscriptions via Centrifugo server
Chatfuel
Build and manage Facebook Messenger chatbot flows through the Chatfuel API
Wire Zendesk Chat into your operation.
AccuOSS deploys AccuOps and builds the automations that put integrations like this to work.