Orchestration
A low-code designer for automating processes without scripting — the authoring surface for triggers, conditions, actions, and sub-flows that run the workflow.
Extends Flow Designer with a large library of prebuilt spokes that call external systems — driving outbound actions, remediation, and bi-directional ticket sync.
Event Management alert rules trigger automated and assisted remediation directly from alerts and incidents — executed on-prem through the MID Server where needed.
The Disciplines
ITSM unifies the four disciplines that turn a raised incident into a resolved, root-caused, and safely changed service — with a change request created straight from an incident or a problem when the fix requires one.
Incident — restore service as quickly as possible
Problem — find and eliminate the root cause
Change — govern the fix, raised from the incident itself
Request — catalog-driven fulfillment of what is needed
All on one platform, one CMDB, one record of truth
AccuOSS builds the flows, integrations, and ITSM processes that carry an incident from raised to resolved.