ServiceNow · Discovery & Service Mapping

A CMDB that keeps itself current.

A configuration database is only useful if it is accurate. Discovery finds and records what is really out there; Service Mapping connects it to the services it supports; the MID Server reaches the systems behind your firewall.

Keeping the Graph Honest

Discovery finds, maps, and reaches your estate.

Discovery

Finds devices, servers, and applications on the network and records them as configuration items in the CMDB — continuously, so the graph reflects reality.

Service Mapping

Builds top-down, service-aware maps connecting infrastructure to the business services it supports — with top-down, tag-based, and machine-learning approaches for different needs of speed and precision.

The MID Server

A lightweight application deployed inside your network that brokers secure communication to systems behind the firewall — hosting Discovery, mapping probes, and pull connectors, with clustering for load balancing and failover.

Accurate binding

The more accurate the topology, the better every alert binds to the right item and the right service — discovery quality is alert quality.

Secure by Design

The MID Server reaches your estate securely.

The MID Server initiates outbound connections to your ServiceNow instance, so on-prem and behind-firewall systems are reachable for discovery, mapping, and automation without inbound firewall openings.

  • Continuous discovery of configuration items

  • Top-down, tag-based, and ML service mapping

  • Secure outbound connectivity via the MID Server

  • Clustering for load balancing and failover

  • Topology accuracy that lifts every downstream alert

Keep the map current, automatically.

AccuOSS stands up Discovery, Service Mapping, and MID Server infrastructure so your CMDB stays accurate as the estate changes.

Talk to our teamAssurance Integration